The ability to customize return reasons allows merchants to create and manage their own tailored return reasons, this feature also provides a more personalized and efficient shopping experience for customers, while also giving merchants valuable data about their returns process. By using custom return reasons, merchants can increase customer loyalty and retention, as well as make more informed business decisions. In this article, we'll guide you through the steps of creating custom return reasons and show you how to manage them effectively.
Important Note: Select monthly plans include a set number custom return reasons that are free of charge. Any custom return reasons exceeding this limit, as well as plans that do not include custom return reasons, will be charged on a monthly basis per custom return reason. To confirm if your plan includes custom return reasons, please reach out to your Account Manager or contact email@example.com.
Creating a custom return reason
1. Visit the merchant dashboard and select the Returns tab and then the Settings in the submenu.
2. In the return reason dashboard section of the page, press on the Create custom return reason.
3. In the pop-up window that appears, enter the name of the custom return reason and press Submit. The custom return reason will now be added at the bottom of the list of return reasons and will be automatically activated upon creation.
Managing return reasons
The return reason dashboard offers checkboxes on the right-hand side to enable or disable customer-submitted descriptions and pictures during the self-return process, and to activate or deactivate return reasons. Changing the status of a return reason affects both the merchant and customer view of return reasons.