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B2B Orders & Policies

Updated

This comprehensive article is dedicated to unraveling the complexities of B2B orders for your continued success. Whether your B2B orders involve external shipping or are managed through other methods, this guide is designed to provide you with a comprehensive understanding of B2B orders and related policies and penalties. We'll explore the order creation process, best practices, and policies for externally shipped orders. 

B2B Order Creation

Navigate to the "Orders" tab in your Spaceful dashboard, and click on "Add Order".

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At the top right of the page, click on the "Commercial Order" toggle. A drop-down will appear, from there select the product(s) and quantity for the order. Fill out the required information (customer name, address, etc.). You can also add instructions or any additional information that would pertain to the specific order to ensure it is fulfilled exactly as needed.

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Next, the system will automatically select if the shipment will be boxed or palletized (see below for more information). Upload any additional documentation (purchase orders, packing slips, etc.) and select where you would like your documents placed. Note: File format must be PDF.

If you plan on using your own shipping service & rates for the specific B2B order, please be sure to select "Use external shipping" located at the top left (see below for more Information). 

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Note: An order will remain on hold until all necessary documents are uploaded. If documents are not uploaded during the order creation process, you can visit the Order tab, and click on "Order Details" to upload any missing documentation. See below for more information relating to the policies and fees for externally shipped B2B orders.

 

Creating B2B Orders in Shopify that sync to Spaceful as Commercial Orders

To make sure a B2B Draft Order in Shopify gets synced in your Spaceful account, you will need to add the tag ''Commercial'' to the B2B Draft Order before creating it. Once the order is created, the order will sync to your Spaceful account as a Commercial Order.

 

B2B Policies & Fees

Shipping Types

  • If an order's total weight is over 250kg, the shipping type will default to a palletized shipment.

  • If an order's total weight under 250kg, the shipping type will default to a parcel shipment.

Packaging Information

Once an externally shipped order is packed, the breakdown of dimensions and weights will be displayed and available in the order details page. A notification will also be sent requesting missing documents (see Penalties and Fees below for more information). 

 

Penalties and Fees

After an externally shipped order is packed and the notification is sent. The required shipping documents should be uploaded as soon as possible or may face certain fees based on the delay outlined below:

  • After 72 business hours of the B2B order being staged without the required shipping documents, a daily penalty of 25$ per parcel and $50 per pallet will be applied.
  • If the required document(s) are not uploaded in the order details within 144 business hours, the order will be automatically cancelled and a restocking fee will be applied.

It's also important to note that various other fees may be applied to B2B orders:

  • Pallet fees
  • Wrap fees
  • Restocking fees
  • BOL fees
  • Penalty fees
  • Labour fees
  • Document placing fees

 

BOL Management

BOLs can be selected as a document an uploaded to palletized shipments. Once the BOL is uploaded in the order details, you will have the ability to select a pickup date. The earliest pickup date available once the missing BOL has been is uploaded is the next business day. Once the pickup has been completed by the carrier, a signed version of the BOL will be uploaded to the order details page.

 

 

 

 

 

 

 

 

 

 

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