Every box/pallet that arrives at a Spaceful fulfillment centre must have a Warehouse Receiving Order (WRO) created in your Spaceful account or associated tracking number. Learn how to create and attach a WRO correctly here. WROs are essential for our team to identify shipments and accurately receive inventory.
When incoming shipments cannot be received within our usual turnaround time due to missing/inaccurate information we will hold the receiving process and move the boxes/pallets to an on-hold receiving status.
Please note: We will dispose of any unknown receiving orders (UROs) automatically after 30 days.
$25 dollars when an ORO enters the system and a daily fee of $25 for each day an ORO remains unresolved. The fee will be calculated from 12:01am (EST) each day.
SLA: Once the WRO is linked to the shipment we have received, your inventory will be received within 3-4 business days.
There are several reasons for an order to move to an On-Hold Receiving status:
Box/pallet arrives at a fulfillment centre with no WRO information or associated tracking number.
Additional items in the box/pallet that are not stated on the WRO.
Multiple SKUs in the same box that are very similar and are not labeled