Spaceful will not fulfill orders in On-Hold status. Orders will be automatically assigned with On-Hold status for any of the following reasons:
-
Credit Card Declined
-
Customs Information Missing
- High Risk of Fraud Analysis (This status only applies to Shopify orders)
-
Required Label or Document Not Uploaded (only relevant for B2B Orders)
Move Orders to Processing Status:
Credit Card Declined:
From your Spaceful account dashboard, click on Billing and update your payment method or click on the ''Pay Now'' button.
Customs Information Missing:
For orders missing customs information/documentation, please "Submit a request" or send an email to merchantsupport@spaceful.ca containing the Order # you are inquiring about.
High Risk of Fraud Status:
For orders identified as high potential fraud risk, please "Submit a request" or send an email to merchantsupport@spaceful.ca containing the Order # you are inquiring about.
Required label/documentation not included (for B2B orders):
For B2B orders missing documentation or labels, please "Submit a request" or send an email to merchantsupport@spaceful.ca containing the Order # you are inquiring about.