Our algorithm automatically selects the cheapest shipping service. Specific shipping carrier services can be selected based on your preferences for certain carriers or on the options and specifications of certain services. These selections can be account-wide or tailored to individual orders.
Making account-wide changes to the shipping services can be accomplished by following the steps outlined below. By leaving all carrier services unchecked, the algorithm will use all the options when searching for the cheapest shipping rate.
Note: Not selecting certain carriers will remove them from the options the algorithm chooses from for all orders in your account. This may cause an increase in shipping rates if a low-cost option is not selected.
Visit the shipping tab on the merchant dashboard.
Select all the shipping carrier services you wish to include in the algorithm's search based on the destination address of orders (Canada, U.S and International). The options selected will be automatically saved.
An example of selection is provided below.
Spaceful also provides the option of selecting the specific shipping carrier service for an individual order. When making a selection, the estimated cost and delivery date are provided under the carrier. The fastest and cheapest option is also highlighted to help guide your choice. The ability to choose the shipping carrier is only available while the order is in the "pending" status.
Visit the orders tab on the merchant dashboard
Locate the order you wish to change the shipping carriers and press on "details" to view the details page of the order.
Scroll down the details page and locate the "Select a shipping carrier" section and make a selection from the options provided.
Note: The options available within an order are based on the selections chosen account-wide. It is not necessary to select the cheapest option as the algorithm will choose it automatically when the order is prepared.
